Returns and Refunds

Last updated: January 3, 2026

Made to order and one-of-one pieces

Each Stix and Pebbles piece is handcrafted. Custom commissions and one-of-one pieces are final sale unless they arrive damaged.

Ready-to-ship items

If your item is ready-to-ship, contact us within 7 days of delivery to request a return. Items must be unused and in original packaging.

Damage or transit issues

Please email photos of any damage within 48 hours of delivery so we can arrange a repair, replacement, or refund.

Refund processing

Approved refunds are issued to the original payment method within 5-10 business days after we receive the returned item.

How to start a return

Email melinda@stixandpebbles.com with your order details. We will respond with next steps.